FAQ

1. What materials are Shinova products made from?

Our jewelry is crafted with high-quality 18K gold plating over a durable base metal. Many pieces also feature freshwater pearls, moissanite, or cubic zirconia.

2. Is your jewelry tarnish-resistant?

Yes! With proper care, our 18K gold-plated pieces are resistant to fading and tarnish. Avoid moisture and store them in a dry place to maintain their brilliance.

3. Can I wear Shinova jewelry every day?

Absolutely. Our designs are meant for daily wear — comfortable, lightweight, and gentle on the skin.

4. What is your return policy?

We accept returns or exchanges within 7 days of delivery for unworn items in original condition and packaging.

5. How long does shipping take?

Orders are processed within 24–48 hours. Delivery usually takes 3–7 business days depending on your location.

6. Do you ship internationally?

Currently, we ship across Vietnam, and international delivery will be available soon.